At Koperasi NLFCS Bhd, we value your privacy and are committed to safeguarding your personal data. This Privacy Notice explains how we collect, use, disclose, and protect your personal data when you use our mobile app, NLFCS Membership App (“the App”). This policy complies with Malaysia’s Personal Data Protection Act 2010 (PDPA).

1. Personal Data We Collect

We may collect the following personal data from you when you use the App:

• Personal Identification Information: This includes your name, email address, phone number, and other necessary data for registration or communication purposes.
• Usage Data: Information on how you interact with the App, including your device information, operating system, login times, pages viewed, and other usage statistics.
• Location Data: With your consent, we may collect and process location data to provide location-based services. You can disable location tracking through your device settings at any time.

2. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• To provide and improve the functionality and features of the App.
• To personalize your experience and offer relevant content based on your preferences.
• To send you notifications, updates, and promotional information (if you have opted-in).
• To communicate with you regarding customer service, support, and other inquiries.
• To comply with legal requirements and protect our rights.

3. Disclosure of Your Personal Data

We may disclose your personal data in the following circumstances:

• With Service Providers: We may share your data with third-party service providers who assist us in operating the App or providing services on our behalf (e.g., cloud storage, analytics services).
• Legal Requirements: We may disclose your data if required to do so by law, regulation, or legal process (e.g., in response to a court order, subpoena, or other legal processes).
• Business Transfers: If [Your Company Name] undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.
• Data Retention: The data collected for the use of this App or any services to the App users shall be retained for a maximum period of 36 months by Koperasi NLFCS Bhd upon membership termination/withdrawal & final closure.

4. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights Under the PDPA

Under the PDPA, you have the following rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Correct: You have the right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you.
• Right to Withdraw Consent: You may withdraw your consent to the processing of your personal data at any time, where such consent is required.
• Right to Request Deletion: You may request the deletion of your personal data under certain conditions, subject to legal or contractual obligations.

To exercise any of these rights, please contact us using the contact details provided below.

6. Retention of Your Personal Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, or as required by law.

7. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of significant changes by posting the updated Privacy Notice in the App or on our website. Please review this Privacy Notice periodically to stay informed about how we protect your personal data.

8. Contact Us

If you have any questions or concerns about this Privacy Notice, or wish to exercise your rights under the PDPA, don’t hesitate to get in touch with us:

Koperasi NLFCS Bhd
Level 10, Wisma Tun Sambanthan, Jalan Sultan Sulaiman, 50000 Kuala Lumpur
Email: info@nlfcs.org.my
Phone: 03-2273 1250